The Future of Retail
Is Both.

Not just online. Not just offline. The future of retail is a seamless, unified experience — and that's exactly what we build.

We Help Brands
Own Their Customers

Marketplaces own your customers. Ad platforms own your reach. Social media owns your audience. We help you break free — by building your own customer database, your own loyalty engine, and your own recurring revenue stream.

Zetpy Omni gives you the technology to capture every customer interaction across App, Web and In-Store — unifying them into a single, actionable 1st-party data asset that you own completely.

Your Data. Your Customers.
Your Revenue.

Acquiring a new customer can cost 5x more than retaining an existing one.

A Seamless World
for Brands & Customers

We envision a world where every brand — no matter the size — can deliver the seamless, personalized, omnichannel experience that customers expect.

Data Ownership

Every brand deserves to own their customer data. We build the infrastructure to capture, organize and activate 1st-party data — the foundation of modern marketing and AI.

True Omnichannel

One customer, recognized everywhere — App, Web and In-Store. The same loyalty, the same data, the same seamless experience regardless of where they engage with you.

Sustainable Growth

Reduce dependency on expensive marketplaces and ad spend. Build a sustainable, profitable customer base through loyalty, retention, and increasing Customer Lifetime Value.

Three Products.
Measurable Outcomes.

Each product in the Zetpy Omni ecosystem delivers a specific, measurable business result — and they compound when used together.

Zetpy Omni
30% Higher LTV

Customers who shop across both online and in-store channels spend 30% more over their lifetime. Zetpy Omni makes every customer recognized and rewarded everywhere — App, Web and In-Store.

Source: Google Research
Zetpy Omni CRM
5x Cheaper Retention

Retaining an existing customer costs 5x less than acquiring a new one. Zetpy Omni CRM automates re-engagement — bringing dormant customers back via WhatsApp, SMS and email without ad spend.

Industry benchmark — Bain & Company
Zetpy Omni Analytics
Data-Driven Decisions

Most brands guess which campaigns, channels and customers drive revenue. Zetpy Omni Analytics connects loyalty, CRM and commerce data into one dashboard — so every decision is backed by real numbers.

One view. Every channel. All your data.

Our Core Values

Customer-First Design

Every feature we build is designed to create genuine value for end customers — not just for brands. Happy customers spend more.

Data Transparency

We believe brands should have complete visibility into their customer data — clean, accurate, and actionable without vendor lock-in.

Simplicity at Scale

Powerful technology doesn't have to be complicated. Our one control panel philosophy means one place, one login, everything managed.

Partnership, Not SaaS

We assign dedicated Account Managers to every client. We grow when you grow — your success is our success, not just a subscription number.

WITHOUT ZETPY OMNI

Fragmented data · No customer ownership · High CAC · Broken loyalty · No 1st-party data

WITH ZETPY OMNI

Unified data · Own your customers · Lower CAC · Seamless loyalty · AI-ready 1st-party data

We Built What
Brands Actually Need

Most brands are dependent on platforms they don't control — Shopee, Lazada, Facebook, Google. Their commissions keep rising. Their data belongs to no one.

Zetpy Omni was built specifically to flip this dynamic. We give brands the tools to build their own customer asset — a proprietary database that grows in value every day.

  • Your customer database grows every month — not a marketplace's
  • In-store and online revenue unified under one analytics dashboard
  • Mobile-first loyalty that Malaysian and SEA consumers actually use
  • Dedicated Account Manager — strategy partner, not a helpdesk ticket

Get in Touch

We're a dedicated team committed to helping brands grow through unified commerce technology.

NW

Neowave Solutions Sdn Bhd

The Team Behind Zetpy Omni

(201201004838)

Your dedicated team for everything Zetpy Omni — from onboarding to growth strategy and actionable insights.

"The Future of Retail is Neither Just Online
or Offline — It's Both."

Your stores, app and web are all critical to retail success today. A customer may use various channels, but he or she is the same customer. Brands should identify their needs and offer the products and promotions they want — when they want them.

Merge data from both online and offline, analyze to stay on top of retail trends, consumer preferences, and roll out product offers which keep customers coming back for more.

0% Higher LTV for omnichannel shoppers
0x Cost to acquire vs retain a customer
View of every customer across channels
1 Control Panel for App, Web & In-Store

Ready to Own
Your Customer Data?

Join forward-thinking brands already growing with Zetpy Omni. Book a demo with our team today.